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Data Management

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Managed Services

A managed IT service is an information technology (IT) task provided by a third-party contractor and delivered to a customer.

In a managed service arrangement, the managed service provider retains responsibility for the functionality of the IT service and equipment, and the customer typically pays a monthly fee for receipt of the service. There are many different types of managed IT service offerings, but the idea behind all of them is to transfer the burden of maintaining IT from the customer to a service provider. In an effective managed services relationship, a customer benefits from predictable pricing and the ability to focus on core business concerns rather than IT management chores.

Pricing
A service provider can charge for a managed IT service in a number of ways. Per-device, per-user and all-inclusive pricing are among the typical pricing models.

A remote monitoring and management service, for example, may be billed on a per-device basis, with the service provider charging a flat fee for each device it manages. A service provider may adjust its pricing to a per-user model if a customer’s users work with multiple devices — laptops, tablets and smartphones, for instance.

All-inclusive pricing, meanwhile, establishes a flat fee for all of the managed IT service offerings a service provider delivers to its client.

Benefits of Managed Services
Better Cost Control: Cost factors for a business service depend on an organization’s requirement for availability and criticality of a particular service.

The typical cost components of an IT department, including training, equipment and personnel, are absorbed by the MSP and presented as a fixed monthly charge to the company. This helps in effectively predicting costs every month when budgeting. Depending on the future requirements and the speed of the your organization’s IT maturity, the managed service can scale to address such scenarios. The biggest benefit is that a company can decide how much to scale based on factors that may include finance and the CIO’s strategic vision. IT Service interruptions and outages can also be prevented, thus mitigating the risk of further losses. In terms of the energy company, the client went from multiple daily outages to one scheduled outage a month.

Improved Risk Management: Every business carries a certain amount of risk. This can be minimized by lowering the individual risk involved with each business service identified as critical. A MSP can help reduce risk by contributing their own proprietary methodologies and access to modern infrastructure and software. This enables adherence to best practices and minimizes risk involved in the service delivery.

The MSP assumes and manages much of the risk for the company it serves by having specific industry knowledge, especially around security and compliance issues. They can partner with your business and guide you on the best way to avoid risk in your domains of expertise.

High Availability, Efficiency and Productivity: For an IT Service, the saying time is money” always applies. For optimal company performance, constant availability of a mission-critical IT services are the top priority for many organizations. While assessing the true cost of downtime is hard, it is always recommended to take proactive steps to avoid it completely. At worst, reputational risk could be a factor when the outage comes to the attention of those outside the company potentially eroding public trust. Clients experience better performance with minimal downtime when using a managed service. Many times, mission-critical applications involve multiple technologies and require them to be fully operational and integrated to achieve the IT service expected. All component applications must be available together for the IT service to function seamlessly for internal end-users. A MSP can ensure maximum uptime and minimal service interruptions.

Organizations that attempt to implement and support all IT services in-house usually have a much higher research and development cost as well as longer timelines to deploy –costs may also be passed on to the organizations wishing to consume these services. The MSP is highly efficient in delivering IT services in a way that keeps costs low and the time to deploy short while providing a high-quality service to the business.

Future Proofing IT Services: IT departments will always have funding, technical, security, and operational challenges. As you look for strategies to minimize spend, I have seen many organizations effectively utilize AMS to achieve the full benefit of seamless service integration with less worry over resource constraints. MSP’s will always have their staff trained on upcoming and new releases as well as new technologies with the ability to lock-in costs for a multi-year period. By creating more predictability, your business will reduce operational risk, challenges and minimize service disruption.

APPLICATION SUPPORT & MAINTENANCE
Sensiple provides end to end application maintenance and support services for tailor-made applications as well as for platform-based solutions. Our application support and maintenance services include enhancements, ITIL services, transition, knowledge transfer, 24*7 support, L1, L2 and L3 support, production support, service help desk, monitoring, etc.

CUSTOMER EXPERIENCE
While you keep your eyes focused on your client, Sensiple helps you in sustaining high service standards day in and day out.

With rapid advancement in contact center technology, contact centers facing challenges like managing complexities and costs, lack of proper resources to support the environment and to monitor the workforce.

Sensiple’s managed services & support includes:

Application Health Check to review application configurations and provide recommendations remotely
Patching Updates – Remote upgrades and new updates applied on a regular basis
Global monitoring to ensure maximum system uptime and business continuity
Servicing in areas related to change management, service request management, patch and release management, monitoring services, hosting services, continuity services, and performance management.
Sensiple ensures that your contact center is functioning, fully optimized and fully utilized on a daily basis. Our core highlights are proactive monitoring and support of your contact center infrastructure to maximize your performance and ensures quick resolution of issues, along with system updates and upgrades and a knowledge base with proper information and training.

REMOTE INFRASTRUCTURE MANAGEMENT
Even the most fruitful and prominent leader in business has to move decisively to meet the changing business needs. Business heads expect a single point of contact for all of their IT operations. Sensiple helps you to quickly respond to the market demands and set a progress of transformation in the upcoming days. Sensiple can be your trusted partner in your IT transformational journey. Our RIM support, containing IT Service Desk and major incident management, includes:

Proactive and reactive monitoring assistance of applications and servers by a dedicated data center, 365/24/7 days
L1 Support during a customer’s business hours
L2 Technical Support (IT operations) for smooth day-to-day operations and enabling better end-customer experience
L3 Application Help to manage the business shifts and tailored requirements
We can manage your platforms and devices across the infrastructure, network, and cloud to provide a single point of contact, with round the clock monitoring and help to ensure high availability.

CLOUD SERVICES
Cloud Managed Services enable your organization to enhance competencies that are in need. These services optimize recurring in-house IT costs, automate business processes, transform IT systems, and allow you to achieve the business objectives. Sensiple offers end to end cloud services that include: Cloud Consulting services, Cloud Hosting services, Cloud Migration services, and Cloud Support services.

Cloud Consulting services – Our cloud readiness assessment would help you to identify the right strategy and process for cloud transition based on your business needs.

Cloud Hosting services – We help organizations to host their new applications in the cloud. Based on the application functionalities, we define an optimal strategy for cloud deployment.

Cloud Migration services – Based on the thorough assessment, we assist you in migrating your existing applications and data servers to the cloud. Our experts rightly do the necessary changes to your application, thus ensuring auto-scaling and fault tolerance. Sensiple follows a multi-layer security model, to ensure data security while migrating to the cloud.

Cloud Support services – We provide 24/7 support and maintenance for the apps and data centers, already deployed in the cloud, to keep data centers up and running with zero downtime.

BENEFITS:
A managed services model can deliver –

Cost reduction
Process standardization and resource optimization
SLA Management
Continuous Process Improvement
End-to-End service ownership
Alignment to ITIL framework
Contract for Performance
Greater access to talent possessing the appropriate skills
Reduced time to market by delivering quality IT services with speed – helping achieve business goals
Increased scalability and global capabilities

PROCEDURE:
Firms can follow these necessary steps to adopt a managed services model:

Decide on the scope of the effort and map out a transition plan
Cover the key elements needed for the project, such as standardizing processes, choosing a location, and updating training
After finishing with the transformation, watch for added efficiencies needed from ongoing improvement efforts
Keep critical issues such as transparency, governance, accountability, and data privacy at the forefront

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